FAQs | Your Jewelry Questions Answered
Find answers to common questions about Glazer Jewelers’ products, custom designs, orders, shipping, returns, and more. Get all the info you need in one place.
We specialize in high-quality fine jewelry including rings, necklaces, bracelets, earrings, and custom-designed pieces. Our collections feature timeless designs crafted with precious metals and ethically sourced gemstones.
Yes! We love bringing your ideas to life. Contact us to discuss your vision, and our expert jewelers will guide you through the custom design process from concept to creation.
Absolutely. All of our pieces are crafted using genuine gold, sterling silver, and carefully selected natural gemstones. Quality and authenticity are guaranteed.
Simply browse our collections, select your desired item, choose size or customization options (if applicable), and proceed to checkout. You’ll receive an order confirmation email once your purchase is complete.
Standard Orders: Ship within 1–3 business days.
Custom Orders: Processing takes 5–10 business days.
Shipping time depends on the method chosen at checkout.
Yes, we ship to most countries worldwide. Shipping fees and delivery times vary based on the destination. International customers are responsible for any customs duties or taxes.
We offer a 14-day return window on eligible items. Products must be unworn, in original condition, and in original packaging. Custom and engraved pieces are non-returnable.
Once your order ships, we’ll email you a tracking number so you can follow its journey in real-time. You can also log into your account on our website to view your order status.
We sincerely apologize! Please contact us within 48 hours of receiving the item with photos of the damage, and we’ll make it right with a replacement or refund.
You can reach us via:
- Email: info@glazerjewelers.com
- Phone: +1 (555) 123-4567
- Or visit our Contact Us page to fill out the inquiry form.